Frequently Asked Questions (FAQ)
Click on a question to view the answer.
How can I contact customer support?
You can reach our support team in Sunderland via our Contact Us page or by emailing info@boltow.com. You may also call +447418638854 during business hours.
Where do you ship to?
We ship exclusively within the United Kingdom. International shipping is not available.
What are the shipping costs?
FREE shipping on all UK orders. No hidden fees or minimum purchase.
How long will it take to get my order?
- Order Cutoff: 5:00 PM (London Time)
- Handling: 1–2 business days
- Transit: 4–7 business days
- Total: 5–9 business days
Please review our Shipping Policy for more details.
Is my payment data safe?
All transactions are protected with SSL encryption. We never store full payment details.
How long do I have to request a refund?
We offer a 30-day no-questions-asked return policy.
Contact Information
Store: Boltow
Address: 14 Athenaeum Street, Sunniside, Sunderland SR1 1QZ, United Kingdom
Email: info@boltow.com
Phone: +447418638854
Customer Service Hours: Monday–Friday, 09:00–18:00 (London Time)