Frequently Asked Questions
Quick answers to common questions about Boltow.
How can I contact customer support?
You can reach our support team in Sunderland via our Contact Us page or by emailing info@boltow.com. You may also call +44 7418 638854 Monday to Friday, 09:00 – 18:00 (London Time).
Where do you ship to?
We ship exclusively within the United Kingdom. We do not offer international shipping at this time to ensure the best service for our local customers.
What are the shipping costs?
We offer FREE tracked shipping on all orders within the UK. There are no hidden fees or minimum purchase requirements.
How long will it take to get my order?
- Order Cutoff: 5:00 PM (London Time)
- Order Handling: 1–2 business days (Mon-Fri)
- Transit Time: 4–7 business days (Mon-Fri)
- Total Delivery: 5–9 business days
Is my payment data safe?
Absolutely. All transactions are processed via Shopify Payments and protected with SSL encryption. We are Level 1 PCI DSS compliant and never store your full credit card details.
How can I return an item?
We offer a 30-day hassle-free return policy. Simply email us at info@boltow.com to start your return. Items must be unused and in original packaging. There is a £0.00 restocking fee.
Store Information
Operated by: PUILI LTD (Company Number: 16910501)
Address: 14 Athenaeum Street, Sunniside, Sunderland SR1 1QZ, United Kingdom
Email: info@boltow.com
Phone: +44 7418 638854
Support Hours: Monday to Friday, 09:00 – 18:00 (London Time)